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Authored by david rozbicki
Business
Professional Development
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14 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Que propose l'entreprise aux clients ?
(plusieurs bonnes réponses)
Des biens
Des prospects
De l'argent
Des services
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un bien peut se toucher, tester, essayer
vrai
faux
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Un service ne peut pas se toucher (livraison à domicile)
vrai
faux
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Trouvez l'intrus dans les sources externes
Réseaux sociaux
Prospects
Presse spécialisée
Concurrents
Conseiller de vente
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Trouvez l'intrus dans les sources internes
Clients
Vendeurs
Site de l'entreprise
Prospects
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Que signifie GRC ?
Garantie Relationnelle client
Gestion de la rapidité client
Gestion de la relation client
Gestion de la richesse du client
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CRM signifie Customer Relationship Management
vrai
faux
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