Maruti Suzuki Quiz

WHOSE RESPONSIBILITY IS TO KEEP CAFÉ COUNTER NEAT AND CLAN AND KEEP TRACK OF MAINTENANCE SCHEDULE OF EQUIPMENT?

• delivery incharge

• quality care excecutive

• F& B Executive

------ ensures delivery vehicles are cleaned and polished thoroughly post pdi?

• showroom hostess

• House keeping executive

• crae caretaker

• delivery incharge

What is the full form of CDI?

• customer delivery index

• customer delight indicator

• customer delight index

• customer delight indicator

Which of the following vehicles comes under SUV?

• SPresso

• dzire

• Brezza

Showroom Hostess assign the RM using Hostess App?

• True

• False

These are key points to improve customer experience? (option has multiple correct ansers)

• Prompt valet service

• upkeep of facility

• Quality of beveranges

• Greeting upon entry

------- ensures the customer date is captured correctly at the nativation portal?

• Showroom Manager

• Showroom Hostess

• Sourcing Manager

• Quality Care Manager

What type of training should be provided to quality care Executive / Tele caller? (This question has multiple correct answer)

• Giving Test Drive

• Feedback Capturing

• customer Calling

• Vehicle demo

What is the next step for the Showroom Hostess after congratulating the customer during delivery of the car?

• Show more cars

• Guide them to NAV Portal

• Escort them to the Owners loungue & informed the concerned RM

• Give customers keys and documents

SOPs are important at ------

• They help in sustaining long term relationships with the customer.

• increase customer miscommunication.

• They help maintain Entry & Exit log for all customers

• Helps reducing customer queries.