Quality Management Quiz

Who developed the PDSA cycle for learning and improvement?

• Walter A. Shewhart, PhD

• Ronald Fisher

• Armand V. Feigenbaum

He argued that “doing it right the first time” is less expensive than the costs of detecting and correcting nonconformities.

• Walter A. Shewhart, PhD

• Philip Crosby

• Joseph M. Juran, PhD

He said that “Quality begins by identifying the customer’s requirements and ends with a product or service in the hands of a satisfied customer”.

• Walter A. Shewhart, PhD

• Philip Crosby

• Armand V. Feigenbaum

This is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in the future.

• PDSA

• Business strategy

• TQM

What is the emphasis of TQM in terms of culture?

• Detection

• Prevention

• Resistance

Which of the following is a key tool for process control in TQM?

• Benchmarking

• Control charts

• Fishbone diagram

• Quality circles

What is the primary goal of continuous improvement?

• Increase sales

• Exceed customer expectations

• Focus on employee satisfaction

• Achieve ISO certification

Which MUDA involves excessive movement of workers?

• Muda of over production

• Muda of waiting

• Muda of motion

• Muda of over-processing

What does the PDCA cycle emphasize?

• Financial planning

• Continuous improvement

• Employee promotion

• Customer segmentation

Who is credited with the development of the 14 points for management?

• Philip Crosby

• W. Edwards Deming

• Joseph Juran

• Genichi Taguchi