Guest Registration Procedures

What is the first opportunity for face-to-face contact between guests and a hotel?

• When they register

• When they check out

• When they arrive at the hotel

• When they make a reservation

What details are recorded during hotel registration?

• Name, contact number, purpose of stay

• Room type, payment method, special requests

• Arrival time, departure date, guest preferences

• All of the above

What is the purpose of pre-registration activities?

• To enhance operational efficiency and guest satisfaction

• To prepare meals for guests

• To clean the rooms before guests arrive

• To check guests out

What is the expected arrival list prepared for?

• To detail the number and names of expected guests

• To calculate room availability

• To block rooms for guaranteed reservations

• To inform housekeeping of guest preferences

What does the signed guest registration card (GRC) represent?

• A formal legal contract between the hotel and guest

• A list of amenities provided to the guest

• A record of the guest's payment history

• A document for room service requests

What is the standard time for checking in a guest at city hotels?

• 3 to 5 minutes

• 10 to 15 minutes

• 5 to 10 minutes

• 15 to 20 minutes

What should the front office employee do when greeting a guest?

• Smile naturally and make eye contact

• Ask for the guest's reservation immediately

• Ignore the guest until they approach the desk

• Direct the guest to the waiting area

What information should be verified for guests with guaranteed reservations?

• Reservation code or booking number

• Guest's payment method

• Room type preference

• Special requests

What should be done for walk-in guests?

• Accommodate based on room availability

• Turn them away if they don't have a reservation

• Ask them to wait for a room to be cleaned

• Provide them with a complimentary meal

Mr./Mrs./Ms. (name of guest), may I please have your passport and hotel voucher (if booked from a travel agency or an online travel agency)?