Self Check 2

Which type of reservation is managed by a host or hostess who records customer details and payment information?

• A) Online Reservation

• • B) Manual Reservation

• • C) Telephone Reservation

• • D) Third-Party Reservation

An online reservation system allows customers to:

• • A) Book through a host

• • B) Enter their details and access real-time availability

• • C) Call the restaurant to confirm their table

• • D) Use fax to make a reservation

What is the primary purpose of the reservation system?

• • A) To prevent overbooking

• • B) To provide guests with a convenient and secure dining experience

• • C) To reduce customer interactions

• • D) To limit guest inquiries

Reservation staff are expected to handle bookings in a(n) __________ manner.

• • A) casual

• • B) efficient and professional

• • C) flexible and informal

• • D) automated

Which of the following is NOT considered a type of booking?

• • A) Accommodation

• • B) Transportation

• • C) Inventory management

• • D) Entertainment

What type of booking might be arranged by an airline or travel agent if the primary choice is unavailable?

• • A) Same-chain referral

• • B) Third-party referral

• • C) Alternative booking

• • D) Accommodation transfer

When checking reservation availability, what is one of the key actions reservation staff should take if the original request is unavailable?

• • A) Offer alternative options

• • B) End the call

• • C) Suggest another restaurant

• • t

  • D) Recommend an entirely different service

How should reservation staff handle inquiries about pricing and product features?

• • A) Provide a general answer

• • B) Transfer the call to

• • C) Give clear and

• • D) Avoid discussing costs

Which method is NOT typically used to receive reservations?

• • A) In person

• • B) Internet

• • C) Social media messaging

• • D) Mail

To ensure accuracy and avoid double booking, reservation staff should:

• • A) Record all reservation details

• • B) Avoid asking for repeat information

• • C) Assume details are correct

• • D) Only confirm during high traffic times