MATRIZ DSI

COMO SE TIPIFICA: ENTREGA ERRADA DA QUANITADE DOS MATERIAIS DEVIDO A UM ERRO AO SALVAR A ORDEM?

• 112 - Trade Promotions 112 - Trade Promotions 1123 - Post audit - Trade Promotions

• Service Issue Order Accuracy Order Entry UOM Error - Customer Service

• Service Issue Order Accuracy Order Entry Wrong Quantity - Customer Service

• Service Issue Warehouse Issue Cut line

COMO SE TIPIFICA: O CLIENTE RECEBE QUANTIDADES A MAIS NÃO INCLUIDAS NA NF?

• Dispute 202 - Mis-Shipment 202 - Mis-Shipment 2025 - Short Shipment

• Service Issue Loaner Kit Incorrect Loaner Kit Return

• Dispute 202 - Mis-Shipment 202 - Mis-Shipment 2023 - Over Shipment

• Service Issue Order Accuracy Order Entry No Revision Form Completed

COMO SE TIPIFICA: DANOS NA CAIXA EXTERNA (TERCIARIA) DEVIDO A EVENTULIDADES NO TRANSPORTE?

• Dispute 201 - Damages 201 - Damages  2013 - Damaged in Warehouse

• Dispute 201 - Damages 201 - Damages  2012 - Damaged in Transit

• Dispute 404 - Documentation Requested 404 - Documentation Requested 4044 - POD missing

• Service Issue Warehouse Issue Packing Poor Product Packaging

COMO SE TIPIFICA: RECUSA DEVIDO A FALTA DO PO NUMBER?

•  Service Issue Document Request Distribution - Bill of Lading

•  Service Issue Document Request Other

•  Service Issue Document Request Finance - Invoice/Credit/Debit/Collection Note Reprints

• Dispute 404 - Documentation Requested 404 - Documentation Requested 4045 - Post Audit - Documentation

COMO TE TIPIFICA: ERRO NA ENTREGA DO MATERIAL DEVIDO A FALHA EM CS?

• Service Issue Carrier Issue Transport  Free astray

• Dispute 202 - Mis-Shipment 202 - Mis-Shipment 9996 - Customer Service Order Entry Error 

•  Service Issue Document Dangerous Goods (not properly identified) No Label

• Dispute 203 - Returns Deductions 203 - Returns Deductions 2033 - Return Not Approved

COMO SE TIPIFICA: QUANTIDADE EM FALTA DEVIDO A UM ERRO DO TRANSPORTADOR, ISTO É CARREGOU 2 VOLUMENS E ENTREGOU SOMENTE 1.

• Dispute 202 - Mis-Shipment 202 - Mis-Shipment 2029 - Carrier Shortage

• Service Issue Order Accuracy Order Entry UOM Error - Electronic

• Dispute 202 - Mis-Shipment 202 - Mis-Shipment 2025 - Short Shipment

• Service Issue Warehouse Issue Cut line

COMO SE TIPIFICA: OS MATERIAIS INSTRUMENTAIS ESTÃO ETIQUETADOS COMO IMPLANTES?

•  Service Issue Document Request Finance - Invoice/Credit/Debit/Collection Note Reprints

•  Service Issue Document Request Other

• Dispute 202 - Mis-Shipment 202 - Mis-Shipment 2022 - Incorrect Labelling

• Dispute 404 - Documentation Requested 404 - Documentation Requested 4042 - Invoice - not received / missing

COMO SE TIPIFICA: MATERIAL NÃO ENTREGUE A TEMPO DEVIDO BO

• Dispute 202 - Mis-Shipment 202 - Mis-Shipment 2026 - Post Audit - Mis-Shipment

• Dispute 202 - Mis-Shipment 202 - Mis-Shipment 9999- Not Known

• Service Issue Carrier Issue Transport  Stolen Goods 

• Service Issue Carrier Issue Transport  Traffic Jam 

COMO SE TIPIFICA: MATERIAL NÃO RECEBIDO DEVIDO A ENCHENTES

• Service Issue Order Accuracy Order Entry No Surgeon Preference Set Up

• Service Issue Warehouse Issue Missed Ship date Weather/Natural Disaster

• Service Issue Order Accuracy Order Entry Sales Rep Error

• Service Issue Carrier Issue Transport  Traffic Jam 

COMO SE TIPIFICA: ERRO NO LOCAL DE ENTREGA DEVIDO A FALHA COMERCIAL

• Service Issue Order Accuracy Order Entry Duplicate Order - Customer Service

• Service Issue Carrier Issue Transport 

• Dispute 203 - Returns Deductions 203 - Returns Deductions 9999 - Not Known

• Dispute 202 - Mis-Shipment 202 - Mis-Shipment 9998 - Sales Rep Order Entry Error