Justworks Tools and Features Quiz

Which tool is used to email and chat with customers, and refers to communications as 'tickets'?

• Talkdesk

• Zendesk

• Confluence

• Google Suite

What tool is used to make and receive calls from customers, with all inbound and outbound calls being recorded?

• Talkdesk

• MaestroQA

• Help Center

• Slack

Which of the following tools should you check first when you need clarification or a deeper understanding of a customer's issue?

• Google Suite

• Zendesk

• Confluence

• The Works

When would you create a JIRA ticket?

• To find SOPs and internal documentation

• To interact with the internal operations teams about actionable issues

• To test out platform functionalities internally

• To call a customer

Which tool is described as an 'internal testing platform' where you can test different functions of Justworks?

• Sandbox

• CS Tools

• The Works

• Slack

What is the primary purpose of MaestroQA?

• To create a support ticket for customer issues

• To score the quality of customer interactions

• To communicate with internal teams

• To log into the testing platform

Which tool is used as a Learning Management System for compliance and virtual training?

• Google Suite

• Slack

• The Works

• Confluence

What tool is mainly used for internal communication with Justworks employees and provides company updates?

• Slack

• Google Suite

• Zendesk

• Help Center

What tool can you use to share articles and information externally with our customers?

• Talkdesk

• Help Center

• CS Tools

• MaestroQA

The banner at the top of the Sandbox environment is (a)   .