D470 Competency 4

1. What are the key differences between goods and services in terms of logistics and storage?

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2. Define the term 'Customer Benefit Package' (CBP) and its components.
   

3. What are the three dimensions of the Triple Bottom Line (TBL) for measuring sustainability?

Explain how operational efficiency is measured in logistics.

5. What are the five key performance measures assessed in customer satisfaction measurement systems?

6. What is the difference between hard technology and soft technology in logistics? 
   

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Explain the role of Computer-Integrated Manufacturing Systems (CIMs) in warehouse operations.

What are the benefits of using Computer-Aided Design (CAD) and Computer-Aided Engineering (CAE) in logistics?

Describe the concept of scalability and its importance in logistics technology decisions.

10. List the key steps in project management for logistics operations.

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