Privacy Refresher

Can a minor take a Health test?

• Yes, as long as the legal guardian/parent is the manager

• No, no one under 18 can upgrade to Health

• Yes, there are no restrictions

• No, minors in general cannot take our test

What is considered a first-degree relative?

• Spouse

• Sibling

• Parent

• Child

• Grandparents

Can minors use the AI Time Machine?

• Yes

• No

When extra authenticating an account and we ask the user the year of account creation, for how much can it deviate?

• 1 year

• 2 years

• User has to provide the exact year, it cannot deviate

• 3 years

Can a kit assigned to a minor be shared with a collaborator?

• No, they cannot be shared and the option will be hidden

• Yes, everyone will have the option to share the results

A minor is managing his own DNA kit, but he lied about his age in the account and you found out whilst helping him with another issue. How do you proceed?

• Nothing as we are helping him with something not related to the age

• Escalate to Privacy

• Advise him to change the date on the account to the correct one

Which actions are you not allowed to take on behalf of the user?

• Activating a DNA kit for the user

• Reassigning DNA kit for the user

• Sending an invoice to the registered email address

• Force stop the subscription for them

What is the workflow when someone contacts us to take over the account of a deceased user?

• Escalate to Privacy right away

• Escalate to to Support | Account-Takeover Deceased

• Ask for more information (death certificate, tree information, etc.) and then escalate to Tech

• Check if the person contacting us is a first degree relative or not

How do we proceed if a user received nudity results on the AI Time Machine?

• Escalate to Privacy

• Escalate to the AITM view

• Offer to delete the model and a freebie

• Escalate to Tech

A user can't log in to her account due to security reasons, and you see that it's suspended. What do you do?

• Escalate to Privacy

• Escalate to the Suspended accounts view

• Escalate to Tech

• Nothing, just close the ticket as it's suspended