Effective Self-Assessment

Self-assessment can improve professional relationships in customer service by:

• Identifying personal strengths and weaknesses

• Ignoring customer feedback

• Focusing solely on sales targets

• Avoiding communication with colleagues

SWOT analysis is a self-assessment technique that involves evaluating which of the following?

• Strengths, Weaknesses, Opportunities, and Threats

• Sales, Workforce, Operations, and Technology

• Strategy, Work, Objectives, and Targets

• Systems, Workflow, Organization, and Tools

Self-evaluation is a self-assessment technique that involves:

• Reflecting on one's own performance and identifying areas for improvement

• Evaluating others' performance and providing feedback

• Setting goals for others to achieve

• Ignoring feedback from others

In SWOT analysis, what are 'Strengths'?

• 'Strengths' in SWOT analysis refer to the internal attributes and resources that support a successful outcome.

• 'Strengths' in SWOT analysis refer to external factors that hinder success.

• 'Strengths' in SWOT analysis are the potential risks and threats to a project.

• 'Strengths' in SWOT analysis are the opportunities available in the market.

In SWOT analysis, what are 'Weaknesses'?

• 'Weaknesses' in SWOT analysis refer to the internal factors that may hinder an organisation's performance or ability to achieve its objectives. These can include lack of resources, skills gaps, poor location, or any other limitations that put the organisation at a disadvantage compared to competitors.

• 'Weaknesses' in SWOT analysis are external factors that provide opportunities for growth and expansion.

• 'Weaknesses' in SWOT analysis are the strengths that an organisation can leverage to outperform competitors.

• 'Weaknesses' in SWOT analysis are the external threats that can negatively impact an organisation's success.

In SWOT analysis, what are 'Opportunities'?

• Opportunities in SWOT analysis refer to external factors that the organisation can capitalise on to achieve its objectives. These can include market trends, changes in regulations, technological advancements, and other favourable conditions that can enhance the organisation's performance.

• Opportunities in SWOT analysis are internal factors that the organisation can use to its advantage.

• Opportunities in SWOT analysis are potential threats that the organisation must mitigate.

• Opportunities in SWOT analysis are weaknesses that the organisation needs to address.

In SWOT analysis, what are 'Threats'?

• 'Threats' in SWOT analysis refer to external factors that could potentially harm an organisation's performance or objectives. These can include competition, market downturns, regulatory changes, and other challenges that may negatively impact the business.

• 'Threats' in SWOT analysis are internal weaknesses that an organisation needs to address to improve its performance.

• 'Threats' in SWOT analysis are opportunities that an organisation can exploit to gain a competitive advantage.

• 'Threats' in SWOT analysis are strengths that an organisation can leverage to achieve its goals.

The 'S' in SWOT analysis stands for:

• Strengths

• Strategies

• Solutions

• Success

The 'W' in SWOT analysis stands for:

• Weaknesses

• Wishes

• Wonders

• Wins

The 'O' in SWOT analysis stands for:

• Opportunity

• Obligation

• Objective

• Operation