Consultation Skills Quiz

What is the main learning outcome in this unit?

• Provide consultation support to clients

• Provide consultation support to colleagues

• Provide consultation support to managers

• Provide consultation support to suppliers

Why is effective communication important in a salon?

• It helps in avoiding work

• It maintains good working relationships

• It reduces client interaction

• It increases misunderstandings

What can a smile do for a client?

• Make them uneasy

• Put them at ease

• Confuse them

• Annoy them

What is a negative habit mentioned in the text?

• Smiling too much.

• Crossing your arms.

• Standing up straight.

• Making eye contact.

What is the term for hair on the head?

• Vellus hair

• Terminal hair

• Coarse hair

• Fine hair

What is the function of tightly closed cuticle scales?

• Increase hair growth

• Reflect light and limit damage

• Make hair curlier

• Change hair color

What is the largest layer within the hair shaft?

• Cuticle

• Medulla

• Cortex

• Follicle

What is the role of the medulla in the hair shaft?

• It provides color to the hair.

• It plays no role in the chemical make-up of the hair.

• It strengthens the hair.

• It moisturizes the hair.

How long can the anagen stage last?

• 1-2 years

• 1.5-7 years

• 3-4 months

• 2 weeks

What is determined in the early stages of anagen?

• Hair length

• Hair texture and color

• Hair thickness

• Hair strength