Unit 1 LO4 OCR MCQs

Which of the following methods allows participants to use body language to aid communication?

• Emails

• Group discussions

• Telephone

• Teleconferencing

Which of the following demonstrates that an employee is ready to work?

• A Bias

• Personal grooming

• Problem-solving skills

• Respect

Which of the following best describes web communication technology?

• Distribution of electronic messages

• Software used to present information to more than one person at a time

• Software used to produce and store text on a computer

• System of connected servers supplying hyperlinked documents

Which of the following verbal communication methods can be used formally in person or remotely?

• Email

• Letter

• Meeting

• Telephone call

Which technical skill is required by a Web Designer?

• CSS coding

• LAN design

• Respect

• Router configuration

An office worker needs to contact a customer. Which type of written communication should they use to make sure that their boss knows they have contacted the customer?

• Email

• Letter

• Report

• Social networking

Maisie is setting up a meeting for a large group of people. During the meeting, she has to deliver a lot of information as quickly and as clearly as possible. Which of the following is the most suitable type of software to use for this purpose?

• Email

• Instant messaging

• Presentation

• Word processing

Colin has to gather data on the IT Support team’s performance over the past year and pass this information to his manager. Which would be the most appropriate method of communication?

• Letter

• Email

• Presentation

• Report

Which of the following is a personal attribute needed by a web designer?

• Appearance

• 'Can do' attitude

• Leadership skills

• Numerical skills

Which of the following is a formal written communication skill used to provide information to a customer?

• Help file

• Letter

• Online discussion

• Social network