Building Relationship with Customers Quiz

Building Relationship with Customers Quiz

12th Grade

20 Qs

quiz-placeholder

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Building Relationship with Customers Quiz

Building Relationship with Customers Quiz

Assessment

Quiz

English

12th Grade

Medium

Created by

Jade Guilbert

Used 2+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the term for the advantages a company has over its competitors?

Brand image

Competitive advantage

Customer retention

Referral

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which term refers to the loss of customers over time?

Customer loyalty

Customer churn

Brand reputation

Customer insights

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is meant by 'customer insights'?

Understanding customer preferences

Increasing revenue

Handling complaints

Creating a unique bond

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which term describes the ongoing process of making improvements?

To grow

To optimise

To enhance

Continuous improvements

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does 'to retain' mean in a customer context?

To handle complaints

To acquire new customers

To keep customers

To attract customers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which term refers to the overall perception of a brand in the market?

Brand image

Customer preferences

Saturated market

Cost-effective

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is 'word-of-mouth'?

Advertising through social media

Brand loyalty programs

Recommendations from customers

Direct marketing

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