Is a collection of processes and procedures that ensure your business runs as intended and continuously delivers high-quality products and services that meet regulatory and customer requirements.

Quality Management in Hospitality

Quiz
•
Social Studies
•
University
•
Medium
Dian B. Lauron
Used 1+ times
FREE Resource
40 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Customer Focus
Integrated System
Total Employee Involvement
Quality Management
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
Tangibles
Leadership
Total Quality Management
Customer Focus
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Describes a management approach to long-term success through customer satisfaction.
Responsiveness
Total Employee Involvement
Total Quality Management
Communication
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Refers to the physical appearance and amenities of a hotel or other business.
Tangibles
Relationship Management
Process
Continual Improvement
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Refers to the willingness and ability of staff to respond quickly and efficiently to customer needs and requests.
Total Quality Management
Responsiveness
People
Physical Evidence
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An extremely important part of any company is having the right people to support the company's products and services.
Leadership
Total Employee Involvement
Process
People
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Focuses on exposing the products and services that can be bought by your customers.
Communication
Process
Continual Improvement
Customer Focus
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