Welcoming Guests Quiz

Choose de correct order

a. The receptionist asks the guest's name.

b. The receptionist check the reservation.

c. A guest arrives at reception.

• c - a - b

• a - b - c

• c- b - a

• b - a - c

Choose de correct order

a. The receptionist asks the guest to fill in the registration card .

b. The receptionist asks for his passport.

c. The guest fills in the registration card including his home address.

• a - b - c

• a - c - b

• c - a - b

• b - a - c

Choose de correct order

a. The receptionist asks for his passport.

b. The porter helps the guest with his luggage.

c. The receptionist gives the guest his key card and room number .

• c - b - a

• c - a - b

• a - c - b

• a - b - c

You can _ _ _ _ _ _ _ your passport from reception later.

Thank you for your _ _ _ _ _ _ _ _ .

The porter will take your _ _ _ _ _ _ _ to your room.

I'm sure you're all _ _ _ _ _ after your long flight.

Please take a seat and we'll serve you with a _______________.

• passport

• welcome drink

• printout

• key card

_ _ _ _ _ _ _ to Barcelona and the Hotel Reina.

Could you check the details are _ _ _ _ _ _ _ on the registration printout?