SJI- TLE 7 Q2: Issues,Trends, and Innovations in Tourism Service

What does the term "trend" refer to in the context of tourism services?

• A fixed pattern in behavior

• A change in how people act or a general shift in a situation

• A permanent state of affairs

Which trend has become prominent in the Tourism and Hospitality industry regarding health?

• Virtual reality tours

• Safety and hygiene

• Fusion cuisine

What is one benefit of contactless payments in tourism services?

• Increases the amount of cash handled

• Saves time and eliminates the need to handle cash

• Reduces the number of staff needed

Which technology is increasingly used for searching travel information?

• SMS notifications

• Voice search and voice control

• Social media platforms

What trend involves restaurants and hotels expanding their delivery services?

• Voice assistants

• Enhance F&B delivery at home

• Mobile check-in services

In what capacity are robots being used in hospitality?

• Cleaning rooms

• Greeting customers and providing information

• Cooking meals

What purpose do chatbots serve in the tourism industry?

• They replace human staff entirely

• To improve customer service and provide instant information

• To manage hotel finances

What does virtual reality tours allow potential guests to do?

• Experience surroundings without visiting

• Make reservations

• Create travel itineraries

What is a popular service offered by hotels to enhance guest convenience?

• Mobile check-in services

• Cash payments

• On-site restaurants only

Which trend reflects a growing concern among customers regarding the environment?

• Smart hotels

• Safety and hygiene

• Sustainability