Chapter 8 Quiz

Which of the following is NOT required to provide a message of professional quality?

• Checking for grammatical errors

• Keeping the format consistent

• Using single spaced format

• Changing the margin depending on the section of the message

You, as a Sales Manager, have been requested to create a message for your colleagues to announce the startup of a new program being used throughout the department to make financial reports easier to share amongst other departments. Which type of message would this fall under?

• Routine Message

• Good-News Message

Which of the following are characteristics of effective messages?

• Audience-Centered

• Easily Understood

• Professional Quality

• All of the above

When organizing your content, your message should contain an opening, body, and closing.

• True

• False

When creating a positive message, you should use the indirect approach, in which you do not get straight to the topic of the message.

• True

• False

What is clarity, when trying to have someone easily understand your message?

• Checking the message to ensure that the information is clear to the reader

• Checking the message for grammatical errors

• Checking the message to make sure it is concise

• Checking the message to ensure that the message has good formatting

Why is creating goodwill important when writing messages?

• It makes sure the person reading will like you

• It makes sure to leave the reader with a positive feeling of the organization/another person

• It makes sure to let the reader feel like they don't have to respond back

• It allows the reader to be open to correcting any issue with the message

You must send a message to your organization's partners to express your gratitude for their recent assistance with a project you both worked on. What type of message would this fall under?

• Routine Message

• Good-News Message

Both good-news messages and routine messages are easy to compose and short in length.

• True

• False

This lesson on a scale of 1-10 has me prepared to write a good-news and/or positive message.

• 1-4

• 5-6

• 7-8

• 9-10