Handling Customer Calls and Responses

When handling calls from a neighbor with concerns about treatments, what is important to mention?

• The treatments are regulated by the EPA.

• The treatments are not regulated.

• The treatments are harmful to the environment.

• The treatments are only applied in winter.

What should you do if a customer wants to know what was done previously at a home they are purchasing?

• Provide past services without pricing.

• Refuse to provide any information.

• Only provide pricing information.

• Transfer to outside sales.

How should you respond to a customer asking to cancel their account?

• Cancel the account immediately.

• Put a note on the account and transfer to customer loyalty.

• Ignore the request.

• Ask them to call back later.

Fill in the blank: When a customer calls to speak with a specific person, you should ask for their ______ and assist based on visible notes.

• street address

• phone number

• email address

• home address

Fill in the blank: For solicitation calls, it is best to collect the caller's ______ and send the details over.

• name

• information

• address

• phone number

Fill in the blank: When a realtor calls about a home purchase, provide past services without ______.

• A) pricing

• B) details

• C) information

• D) contact

What should you do if it rains within 48 hours after treatment?

• Call and let the service know

• Do nothing

• Apply another treatment

• Wait for a week

Why can you not receive an exact time of arrival?

• Technicians are always late

• Services are unpredictable

• Technicians need to assess the situation first

• Technicians are busy.

You can expect the service between __ and __ hours.

• 1 and 2

• 2 and 3

• 3 and 4

• 4 and 5

If a customer needs a specific time, what should they be given?

• A random time

• An arrival time and 'time' on the schedule

• A fixed time

• No time.