SMI ENG

1. In the USA, it is correct to open a letter with the salutation "Gentlemen".

• A. True

• B. False

2. A person or company that buys goods from manufacturers and sells them to retailers.

• A. Shop assistant

• B. Wholesale

• C. Customer

• D. Business owner

3. In the USA, 10/08/2005 means 8 October 2005.

• A. True

• B. False

5. Choose the correct sentence from the jumbled words: I/ hearing/look/ to/you/forward/at/your/from/ earliest/ convenience

• A. I hearing from you look forward to at your earliest convenience.

• B. I look forward to you hearing from your earliest at convenience.

• C. I look forward to hearing from you at your earliest convenience.

• D. I look forward to your earliest convenience at hearing from you.

6. Which format of business correspondence is mentioned below?

"Everything begins at the left margin, except for the date and the complimentary close and signature."

• A. Block

• B. Semi-block

• C. Modified block

• D. Memo

7. The date of a letter always goes:

• A. under your address

• B. under your signature

• C. under the greeting

• D. under the complimentary close

8. Which of the following is NOT considered as one of the most common reasons for turning an order down?

• A. Out of stock

• B. Size of order

• C. Unfavorable terms

• D. Advice of dispatch

9. Choose the best option to fill in the blank.

"Thank you for your order, which we received today. Unfortunately, we cannot offer the 35% trade discount you asked for, as our prices are extremely competitive. Therefore, I regret that we have to order." your

• A. accept

• B. acknowledge

• C. refuse

• D. turn away

10. The four areas you must take into consideration for each business letter are subject, audience, purpose and

• A. style

• B. requirement

• C. suggestion

• D. clarity

11. A is a reduction in the price of a product if the buyer chooses to acquire goods in a large amount.

• A. trade discount

• B. cash discount

• C. quantity discount

• D. quality discount