Manfaat Reservasi bagi tamu

FO 2

Quiz
•
Other
•
11th Grade
•
Medium
Yenita Farisnawati
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Mengetahui data tamu
Mengetahui biaya kamar
Mempersiapkan harapan tamu
Perkiraan hunian kamar
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Data yang harus diperoleh dari tamu saat memesan adalah
Status
Identitas
Pengalaman
Kewarganegaraan
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Dibawah ini klasifikasi harga kamar reservasi group, kecuali
Group rate
Travel agent rate
Airline crew rate
Personal Rate
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Kalimat yang paling tepat untuk menerima reservasi melalui telepon adalah
Good morning. Hotel Golden Tulip Balikpapan, Alesya speaking, may i help you?
Hallo, Hotel Golden Tulip Balikpapan, Alesya speaking, may i help you?
Good morning, may i help you?
Good morning. Alesya speaking can you help me?
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Tugas utama seorang reception
menerima pesanan kamar tamu
memproses keuangan
melayani barang - baeang bawaan tamu
menangani tamu check in
6.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Setelah tamu mengatakan dia ingin check in, maka reception akan menanyakan tentang
Do you have registration before?
Do you have sign before?
Do you have reservation before?
Do you have special request before?
7.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Tamu yang datang untuk menginap tanpa pemesanan kamar sebelumnya disebut
walk in customer
walk in guest star
walk in hotel
walk in guest
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