HTM130 CHAPTER 1

Hospitality Tagline

• ‘Satisfying guest’s needs’

• ‘Generating a friendly and safe atmosphere’

• ‘Anticipating a guests’ desire’

• All above

Characteristics of the hospitality industry

• Staff often work 10 – 12 hours a day. Evening and weekend are included in the work week

• Guests want quality service at a fair price

• Business Open 365 Days a year and 24 hours a day

• All above

Hospitality comes from the word?

List 3 Hospitality and the Tourism Network

Career path in travel and tourism

• Manager

• vice president

Career path in Restaurant industry

• Food Server

• Arrival manager

Career path in Club Manager

• Chef

• Club Manager

Career path in Convention manager

• Coordinator

• Catering Manager

What kind of fruit for hospitality tradition ?

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