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Soal Handling Customers

Authored by aqila sutrisno

English

11th Grade

Used 12+ times

Soal Handling Customers
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20 questions

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1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Cashier: "Hello, how can I help you today?"

Customer: "..."

Which response is most appropriate?

I'm fine, thank you.

I'd like to return this item.

Can I get a bag for this?

I'm just looking around.

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer: "Excuse me, do you have any more of these?"

Cashier: "..."

What should the cashier say?

Yes, of course.

No problem.

I don't know.

Sorry, we're out of stock.

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Cashier: "Would you like to pay by cash or card?"

Customer: "..."

What could the customer say?

I'll take it.

Card, please.

It's very nice.

I'll think about it.

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer: "Here's my card."

Cashier: "..."

What should the cashier say next?

Thank you.

You're welcome.

Please wait.

Goodbye.

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer: "I'd like to return this item. It's defective."

Cashier: "..."

What should the cashier do?

Refuse the return.

Apologize and offer a replacement or refund.

Ask the customer to leave.

Ignore the customer.

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Customer: "This is not the color I ordered."

Cashier: "..."

What could the cashier say?

It's your fault.

I don't know what to tell you.

I'm sorry for the inconvenience. Let me check our system.

You should have been more careful.

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Cashier: "Would you like to add a warranty to your purchase?"

Customer: "..."

What could the customer say?

Yes, please.

No, thank you.

What is it?

All of the above.

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