Final Exam Professional Communications - M1 Fall 2024

First and Last Name

ID #

1. Communication is defined as a process in which we create and convey in an attempt to develop a shared understanding.

• True
• False

2. The Communication Process refers to the steps taken in order to successfully send receive a message by first thinking, encoding, transmitting,___________, decoding and lastly, feedback.

• consulting
• receiving
• concluding
• collaborating

3. The ______________ refers to the steps taken to fully understand and retain a message by first: receiving, understanding, evaluating, remembering and responding.

• The Alamo Process
• The Punctual Process
• The Listening Process
• The European Process

4. ______________ ___________, involves the listener to provide feedback to the speaker according to the information received by restating what was heard.

• Active Listening
• Passive Listening
• Inattentive Listening
• Reactive Listening

5. ____________ _____________, involves taking in information with little or no outward reaction.

• Active Listening
• Passive Listening
• Inattentive Listening
• Reactive Listening

6. Verbal messages are sent through body language and facial expressions.

• True
• False

7. Eye Contact, Facial Expressions, Gestures, Posture and Body, and Proximity are all considered __________ Communication

• Verbal Communication
• Non-Verbal Communication
• Inactive Communication
• Functional Communication

8. Geert Hofstede's "Cultural Onion" model explains how a culture manifests itself in different layers: symbols, heroes, rituals and values.

• True
• False