Shift Management

What is a potential consequence of a restaurant being overmanned?

• Reduced operational expenses
• Higher profits due to more staff availability
• Improved customer service and satisfaction
• Increased labor costs and reduced productivity

What is a likely consequence for a restaurant that is undermanned?

• It will have more opportunities to innovate its menu offerings.
• It will likely increase its profit margins due to lower labor costs.
• It may sacrifice food safety and cleanliness (FSC) and efficient service delivery.
• It will improve customer satisfaction by focusing on fewer tasks.

How does assigning secondary duties contribute to maximizing labor utilization?

• It reduces the need for employee training.
• It allows employees to specialize in one task.
• It increases the number of employees needed.
• It ensures employees are always engaged in productive tasks.

What is the primary principle behind manpower staffing as per the given syllabus?

• Staffing follows a predetermined schedule regardless of needs.
• Staffing is adjusted annually based on budget constraints.
• Staffing is based on current needs, not a fixed schedule.
• Staffing is controlled by external market trends only.

What is the primary purpose of conducting 'braks' on the restaurant floor?

• To redesign the restaurant's interior layout
• To evaluate the restaurant's immediate operational needs
• To conduct a financial audit of the restaurant
• To train new staff members in customer service

How does a manager's decision-making on break periods enhance their leadership position?

• It gives the manager an opportunity to reduce operational costs.
• It allows the manager to control the timing of work tasks.
• It shows the manager's ability to balance employee needs with organizational goals.
• It enables the manager to enforce strict discipline among employees.

Why is manpower support expected to be more accurate and responsive in the restaurant setting?

• Because employees decide their own break times.
• Because breaks are scheduled weekly in advance.
• Because decisions are made on the floor in real-time.
• Because the restaurant uses automated scheduling software.

What is the significance of understanding Jollibee's history, values, and standards for a restaurant crew member?

• It allows crew members to memorize the menu items more efficiently.
• BIt ensures crew members can work longer shifts without breaks.
• It helps crew members align with the company's culture and deliver consistent service.
• It enables crew members to handle financial transactions accurately.

Why is it important to ensure that only skilled crew are left alone in the stations?

• They can perform routine cleaning tasks efficiently.
• They can manage the station's social media accounts.
• They are trained to handle emergencies and maintain operations.
• They are able to entertain themselves without supervision.

What is the primary responsibility of a crew trainer according to the prescribed training approach?

• To train and certify new crew following the prescribed training approach.
• To evaluate the crew's performance during operations.
• To develop new training materials for the crew.
• To manage the crew's daily schedules and assignments.