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Communication is when the SENDER speaks AND the ________ accurately decodes its meaning

• SENDER

• RECEIVER

• MESSAGE

• FEEDBACK

___________ is the receiver’s response to the sender’s message that indicates understanding?

• Hearing

• Seeing

• Encoding

• Giving Feedback

___________ Barriers includes environmental, visual, and physical distractions?

• Internal

• External

• Semantic

• None of the above

___________ Barriers include not paying attention, boredom, lack of interest, and daydreaming?

• Internal

• External

• Semantic

• None of the above

Verbal communication is

• sending a message without using words

• sending a message in words

• posture, gestures, facial expression, body language

• communicating with oneself

When might you not use informal communication?

• making arrangements with your friends

• when meeting a new service user at work

• sending a text message to your aunt

• talking to your tutor about your work

Has technology increased communication in the past years ?

• YES

• NO

A response from a receiver 

• Feedback
• Communication 
• Medium (channel)
• Context

Communication between 2 people

• Interpersonal
• Intrapersonal
• Intereference
• Context

In the communication process, the sender does which of the following?

• Encode

• Decode