What are the four types of quality costs?
T2 ACMB333

Quiz
•
Business
•
University
•
Easy
Nik Najebah
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Appraisal, Prevention, Internal Failure, External Failure
Prevention, Detection, Testing, Failure
Inspection, Appraisal, Product Recall, Failure
Appraisal, Internal Testing, External Defects, Prevention
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following is NOT an example of internal failure cost?
Scrap
Rework
Customer Complaints
Downtime
3.
FILL IN THE BLANK QUESTION
20 sec • 1 pt
Quality is often referred to as the ‘degree or grade of _____.’
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The main objective of appraisal costs is to:
Reduce failure costs
Improve customer satisfaction
Detect nonconforming products before shipment
Increase sales revenue
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which category of quality costs tends to be the most devastating to a business?
Internal Failure
External Failure
Appraisal
Prevention
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A key objective of environmental management is to:
Increase pollution control costs
Reduce the consumption of resources
Maximize external failure costs
Eliminate internal audits
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The more you spend on prevention costs, the less you will need to spend on external failure costs.
TRUE
FALSE
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