Communication in the Workplace

A form of workplace communication can be

• the use of emails.

• the use of text messages.

• verbal.

• All of the above.

Companies understand that good communication is important for them

• succeeding.

• running smoothly.

• increasing productivity.

• All of the above.

Good communication in the workplace

• decreases workers’ morale and leads to lower job satisfaction.

• increases workers’ morale and leads to higher job satisfaction.

• causes conflicts and misunderstandings.

• All of the above.

When communicating at work, clarification by the listener can be accomplished by

• demanding information in writing.

• summarizing what the speaker said and/or by asking questions.

• repeating everything the speaker has said.

• None of the above.

When communicating with others at work, you should

• not pay attention to the speaker’s body language or gestures.

• try and do most of the talking.

• pay attention to the speaker’s body language or gestures.

• None of the above.

In order to make sure your message at work is to the point and clear, you should first

• think about what you want to say.

• blurt out what comes to your mind.

• write everything down and study it.

• All of the above.

In the workplace, it is important to make sure your message

• has extra details and information, even if they are not important.

• is clear, direct, and concise.

• is vague and unclear.

• None of the above.

A key component to effective communication in the workplace is

• being loud.

• talking a lot.

• being an active listener.

• All of the above.

In order to show you are receiving the message from the speaker, a good listener will use the appropriate body language and/or gestures such as

• eye contact.

• smiling.

• nodding.

• All of the above.

One of the most common communication barriers in the workplace

• is physical.

• are the different languages that are spoken.

• are emotions.

• None of the above.