Communication Concepts Quiz

What does 'Feedback' refer to in communication?

• The route of communication

• The response the receiver gives to the sender

• The information being sent

• The individual who receives the info

Which term describes 'unspoken communication, such as body language'?

• Verbal Communication

• Non-verbal communication

• Feedback

• Interference

What is 'Conflict Resolution'?

• Avoiding a situation

• A process to find a peaceful solution to a problem

• An aggressive approach to conflict

• A method of verbal communication

What does 'Empathy' mean?

• Being able to identify with and understand another person’s feelings

• A character trait involving being truthful

• A skill expected of a professional

• The route of communication

What is 'Professionalism'?

• A character trait involving being truthful

• A skill or behavior expected of a professional

• The response the receiver gives to the sender

• The information being sent

What is 'Trustworthiness'?

• Able to be relied on to be honest and truthful

• A tough, aggressive approach to conflict

• Steering clear of the situation

• The route of communication

What does 'Respect' mean?

• Feeling of deep admiration for someone

• A process to find a peaceful solution

• A skill expected of a professional

• The information being sent

What does 'Morals' refer to?

• Right and wrong

• The route of communication

• The individual who receives the info

• A process to find a peaceful solution

What is 'Reputation'?

• Character in the view of others

• A skill expected of a professional

• The response the receiver gives to the sender

• The information being sent

What does honesty involve?

• Accepting responsibility

• Truthfulness and integrity

• Adapting to changes

• Displaying a positive attitude