G7 Q2 TLE Skills in Hospitality and Tourism

What type of skill is the ability to fluently speak two or more languages?

• Monolingualism

• Polyglotism

• Language proficiency

• Bilingualism or multilingualism

Is building rapport with guests a soft skill or a hard skill?

• soft skill

• technical skill

• organizational skill

• analytical skill

Creating a visually appealing marketing brochure using graphic design software is considered what type of skill?

• Marketing strategy skill

• Graphic design skill

• Copywriting skill

• Public relations skill

Giving clear directions to tourists about local attractions is an example of which skill?

• Communication skills

• Leadership skills

• Time management skills

• Technical skills

Understanding food safety regulations is classified as what type of skill?

• Cognitive skill

• Technical skill

• Physical skill

• Emotional skill

Baking cakes and pastries with precise measurements is an example of which skill?

• Creative baking techniques

• Basic cooking skills

• Precision and measurement skills

• Time management in the kitchen

Effectively resolving customer complaints is a soft skill or hard skill?

• organizational skill

• technical skill

• analytical skill

• soft skill

What is the role of a Cruise Agent in the hospitality industry?

• A Cruise Agent helps clients plan and book cruise vacations, providing expert advice and handling reservations.

• A Cruise Agent manages hotel bookings for travelers.

• A Cruise Agent provides financial advice for travel investments.

• A Cruise Agent organizes land tours and excursions only.

Name one responsibility of a Cruise Agent.

• Assist clients in planning and booking cruise vacations.

• Manage hotel bookings for business travelers

• Organize land tours for clients

• Provide financial advice on investments

How do Cruise Agents assist guests in their travel plans?

• Cruise agents are responsible for managing the cruise ship's crew.

• Cruise agents only provide transportation to the cruise port.

• Cruise agents help guests plan and book their cruise travel, including itineraries, accommodations, and activities.

• Cruise agents only sell travel insurance for cruises.