RCI Inbound Sales - day 25

RCI Inbound Sales - day 25

Professional Development

12 Qs

quiz-placeholder

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RCI Inbound Sales - day 25

RCI Inbound Sales - day 25

Assessment

Quiz

Other

Professional Development

Easy

Created by

Global Learning MSS

Used 1+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Attempt to save the booking by offering alternatives to cancellation, for example, an alterante sail date.
Cancellation prevention
Offer relevant booking enhancement
Sales technique

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Offered to protect the guest and the agency from paying these charges due to an unexpected cancellation.
Waivers
Royal Caribbean Travel Protection
Goodwill

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

The guest called in to cancel one of guest under a Quad occupancy and non refundable deposit promotion. What will happen to the deposit of the cancelled guest?
Deposit will be applied to the balance
Deposit will be forfeited
Full refund will be issued

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

The guest called in to update one of the names because it was mispelled. What is the correct process?
Cancel the old name by putting CX and then add the correct name
Replace the name of the mispelled guest
Contact RSS

5.

MULTIPLE SELECT QUESTION

5 mins • 1 pt

What will you advise if the guest request a name change with multiple guests on a booking?
One of the original guests names must remain during the life of the booking.
We can cancel and add all the names of the guest taking over the booking
Name changes may be made on a booking as long as the final manifest has NOT been sent.

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Bookings hold the deposit as penalty if cancelled on or prior to final payment date.
NRD Bookings
Double Occupancy Bookings
Air2Sea Bookings

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Best Price Guarantee is applicable up to 48 hours after creating the booking.
True
False

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