Quality Control and Assurance Quiz

What is a Service?

• A type of tangible product

• A type of intangible product

• A type of physical offering

• A type of digital product

What are Business services?

• Services that cater to individual needs

• Services that cater to the needs of businesses

• Services that enhance community well-being

• Services related to education

What is the benefit of improved customer satisfaction?

• It ensures customers receive services that meet expectations

• It reduces operational costs

• It increases employee productivity

• It enhances brand image

What is a hindrance to Quality Service?

• Lack of employee training

• High customer satisfaction

• Strong brand image

• Effective communication

What is the DOK level of implementing TQM?

What are the challenges of lack of employee training and development in service businesses?

• Mistakes and delays in service delivery

• High employee satisfaction

• Increased customer loyalty

How can inadequate communication affect customer satisfaction?

• Leads to misunderstandings

• Improves service delivery

• Enhances employee morale

What is the impact of poor leadership and management on service quality?

• Increased motivation among employees

• Decreased emphasis on quality service

• Improved customer experiences

What are the consequences of inefficient systems and processes in service delivery?

• Frustration and dissatisfaction

• Streamlined service delivery

• Enhanced customer feedback

Why is customer feedback important for service businesses?

• To identify areas for improvement

• To increase employee workload

• To reduce customer complaints