Lecture 4

What is a cultural grid?

• A structure used to teach languages

• A framework of understanding for processing verbal and nonverbal cues specific to a particular culture
  
  

• A set of guidelines for effective communication

• A framework for understanding nonverbal communication
  
  

What are two main types of communication cues?

• Verbal and linguistic

• Written and spoken

• Verbal and nonverbal

• Nonverbal and implicit

Which personal characteristic is NOT mentioned as helpful for bridging intercultural communication gaps?

• Patience

• Aggressiveness

• Open-mindedness
  
  

• Sense of humor

What is one of the challenges of a culturally diverse workplace?

• Ensuring that everyone speaks the same language
  
  

• Making diversity a source of strength, not conflict

• Reducing the number of women in the workforce

• Enforcing the same cultural values on all employees

What does the term "communication style" refer to?

• The way people greet each other
  
  

• How, when, and why communication occurs
  
  

• The tone of voice people use

• The language spoken during communication

How can the "linear communicator" be perceived by a "spiral communicator"?

• As indecisive
  
  

• As abrupt or rude

• As straightforward and clear
  
  

• As unassertive

Which of the following is NOT listed as an element of communication style?

• Objectivity
  
  

• Simplicity

• Cultural identity

• Assertiveness

Which of the following is a "gateway" to effective intercultural communication?

• Imposing your own beliefs
  
  

• Flexibility and respect for differences

• Avoiding contact with other cultures

• Expecting others to adapt to your style

What does "global listening" primarily focus on?

• Listening for specific information

• Listening for main ideas and subtopics
  
  

• Listening for key phrases

• Listening to nonverbal cues only

What is considered one of the most important skills of an effective speaker?

• Having a good accent

• Avoiding mistakes

• Fluency and accuracy appropriate to the audience

• Using complex vocabulary