The problem of understanding in intercultural communication.

1. What is a cultural grid?

• A. A physical map of a culture

• B. A framework for understanding cultural cues

• C. A set of cultural values

• D. A framework of understanding for processing verbal and nonverbal cues specific to a particular culture

2. Why is intercultural communication challenging?

• • A. We tend to interpret messages based on our own cultural experiences.

• • B. Verbal cues are often misunderstood.

• • C. Nonverbal cues are difficult to interpret.

• D. All of the above

3. What are some personal characteristics that can help bridge intercultural communication gaps?

• • A. Patience, a sense of humor, and an open mind toward different points of view.

• • B. Intelligence, charisma, and fluency in multiple languages.

• • C. A strong cultural background and knowledge of different customs.

• • D. A high level of education.

4. What is a major source of intercultural discomfort and conflict?

• • A. Language barriers

• • B. Cultural differences in values

• • C. Miscommunication

• D. All of the above

5. What are some examples of communication styles that may differ among cultures?

• • A. Courtesy, phasing, objectivity, assertiveness, candor, simplicity, and accent.

• • B. Language, dialect, and pronunciation.

• • C. Body language, facial expressions, and gestures.

• • D. Tone of voice, volume, and speed of speech.

6. What are some "gateways" to effective intercultural communication?

• • A. Patience, humor, and an open mind.

• • B. Good communication skills, respect for differences, tolerance for ambiguity, flexibility, and willingness to see others' perspectives.

• • C. Knowledge of different cultures and customs.

• • D. Fluency in multiple languages.

7. What is the most important characteristic of an effective listener?

• • A. The ability to speak fluently.

• • B. The ability to ask insightful questions.

• • C. Active listening.

• • D. A good memory.

8. What are some examples of nonverbal cues that can be used to show that you are listening?

• • A. Maintaining eye contact, nodding your head, and using filler words like "uh-huh" or "yeah."

• • B. Speaking loudly and clearly.

• • C. Interrupting the speaker to ask questions.

• • D. Avoiding eye contact and looking around the room.

9. What is the difference between discrete and global listening?

• • A. Discrete listening focuses on specific information, while global listening focuses on the main idea.

• • B. Discrete listening is more active than global listening.

• • C. Global listening is more effective than discrete listening.

• • D. There is no difference between discrete and global listening.

10. What is the most important quality for an effective speaker?

• • A. The ability to speak fluently.

• • B. The ability to use complex vocabulary.

• • C. The ability to entertain the audience.

• D. All of the above