Hotel Front Office Quiz

What is the primary function of the front office in a hotel?

• Preparing meals

• Housekeeping

• Guest check-in and check-out

• Maintaining the hotel grounds

Which of the following is NOT typically a responsibility of the front desk staff?

• Handling guest complaints

• Processing payments

• Preparing financial statements

• Making reservations

What does the term "RevPAR" stand for in hotel management?

• Revenue Per Available Room

• Room Vacancy Percentage And Rate

• Reserved Vacancies Per Annum Rate

• Room Value Profitability Assessment Report

Which front office position is responsible for overseeing the entire department's operations?

• Concierge

• Front Office Manager

• Bellhop

• Reservations Agent

What is the purpose of a Property Management System (PMS) in a hotel?

• To manage landscaping and building maintenance

• To handle guest data, reservations, and billing

• To control room temperature and lighting

• To manage employee schedules and payroll

What does the term "rack rate" refer to in hotel pricing?

• The lowest available rate for a room

• The rate charged during peak season

• The published, undiscounted rate for a room

• The rate charged for connecting rooms

Which of the following is an example of upselling at the front desk?

• Offering a guest a lower room rate

• Suggesting a room upgrade for an additional fee

• Providing a free newspaper

• Checking a guest in early without charge

What is the purpose of a night audit in hotel operations?

• To check for intruders after dark

• To reconcile the day's financial transactions

• To inspect rooms at night

• To schedule overnight staff

In hotel terminology, what does "OTA" stand for?

• Overall Travel Arrangement

• Online Travel Agency

• Overnight Tariff Agreement

• Occupancy Tracking Analysis

What is the primary purpose of a hotel's yield management strategy?

• To maximize revenue by adjusting room rates based on demand

• To ensure all rooms are occupied at all times

• To minimize operational costs

• To increase the number of loyalty program members