Missed RIF 1.2 -4.2 Big quiz questions

Which of the following best defines quality customer service?

• Delivering a positive, memorable, experience that is more than what the customer expected

• Doing exactly what company procedures say to do.

• Adhering to company policies when processing returns

Which of the following is the best way to demonstrate that you have understood a customer?

• Restate and summarize their needs

• Restate the customer's exact words

• Ask the customer to repeat what they said

• Ask the customer a follow-up question

What's the term for the delivery of positive, memorable experience that is more than what the customer expected?

• Customer Service

• Personalized Service

• Quality Service

• Helpful Service

Which of the following is a good transition statement that can lead to closing a sale?

• "Are you ready to buy this?"

• "Would you like that folded or left on the hanger?"

• "Do you want to buy this today or come back later?"

• "Are you sure that's the shirt that you want to buy?"

Suppose a customer's purchases total $52.14 and the customer gives you $60.25. What's the correct change using the fewest number of bills and coins possible?

• A $5 bill, 2 1$ bills, 1 dime, 1 penny

• A $5 bill 3 1$ bills, 11 pennies

• A $5 bill, 3 1$ bills, 1 dime, 1 penny

• A $5 bill, 2 1$ bills, 11 pennies

Approximately what percentage of Americans use credit or debit card for at least some of their purchase?

• 80-90%

• 
  30-40%

  
  

• 50-60%

• 10-20%

The collective group of customers served by a particular retailer are referred to as the retailers:

• Employees

• Management

• Competitors

• Clientele

Which of the following is NOT an area of foundational knowledge that retailers look for in all employees:

• Reading

• Writing

• Math

• Sales Skills

Which of the following describes a communicator wants to hear about big-picture ideas?

• Analytical

• Functional

• Intuitive

• Personal

Which of the following would be an appropriate use of language in an email:

• "Yes, I'm happy to help you!"

• "Will check w/ my manager."

• "OK, no prob."

• "I'll run that by our Max team and get back to you."