Emergency Communications Quiz

What is the term for communications center dispatchers?

• Public safety answering technicians

• Telecommunicators

• 911 receptionists

• Signals technicians

What does the “A” stand for in “CAD”?

• Aided

• Automatic

• Auxiliary

• Ancillary

What does the “P” stand for in “GPS”?

• Positioning

• Proactive

• Personnel

• Preventive

Which is the most important objective in processing an emergency call?

• Get the information needed to dispatch the appropriate units to the correct location

• Calm and reassure the caller

• Provide the caller with real-time, emergency instructions, such as how to perform CPR

• Determine the nature and extent of the incident being reported

What does the “A” stand for in “PSAP”?

• Alerting

• Activating

• Auxiliary

• Answering

Which item is a primary factor in determining which units to send to an incident?

• The reporting party's recommendation

• The time lapse between call receipt and dispatch

• The incident location

• The reporting party's plausibility

Telecommunicators should use ________ listening.

• active

• passive

• selective

• reflective

What is the usual response when a caller disconnects before full information can be gathered and the dispatcher cannot reconnect by calling the caller back?

• Log the incident and wait for the caller to call back

• Send a full complement of responders, including police, EMS, and fire

• Dispatch a police unit to check on the caller

• Send a single engine to assess the situation

What is the function of the ANI feature of an enhanced 911 system?

• Provide the caller's identity

• Lock the caller's phone open

• Show the caller's phone number

• Show the caller's location

What should a call-taker do if a call comes in about an issue the fire department does not handle?

• Transfer the call after providing the caller with contact information for the appropriate agency

• Send the call to the back of the queue and take it when there is no priority traffic

• Politely inform the caller that the fire department does not provide assistance for his or her issue

• Advise the caller to call back on the nonemergency line