G3 Quiz level 2

Which of the following is most likely to provide technical data for a vehicle repair?

• Job card

• Owner's handbook

• MOT testers manual

• Vehicle workshop manual

When carrying out a routine vehicle service or repair, you should report any defects that you find to your supervisor so that:

• you can't be blamed if the vehicle goes wrong after you have done the service

• the additional parts required can be ordered without any further delay

• you show to your supervisor that you are observant and knowledgeable

• the customer can be contacted to get their authority to do the extra work

Which of the following is not likely to provide specific technical information relating to a vehicle?

• A hard copy workshop manual

• A CDROM vehicle data disc

• The vehicle's on-board computer

• The customer's file

In order to save on publishing and distribution costs, many manufacturers now supply information:

• on CD Rom

• in paper format

• on microfiche

• on a web site

The best way to understand the function and purpose of an after-market component is to:

• read the manufacturers instructions

• ask the customer

• trial and error

• ask a colleague

Why is it necessary to test equipment before returning the vehicle to the customer?

• To understand the components function better for the next time you fit it

• To ensure correct function before release

• To show the customer how the components work

• To add time to the task, so that the customer pays more