Total Quality Management Special Quiz BSHM31A

What is the primary focus of Total Quality Management (TQM)?

• Cost reduction

• Continuous improvement

• Employee satisfaction

• Market share expansion

Which methodology is known as the 'Deming Cycle'?

• Six Sigma

• Lean Management

• PDCA

• SWOT Analysis

In the PDCA cycle, what does the 'Plan' phase entail?

• Implementing the improvement actions

• Evaluating the results of actions taken

• Identifying goals and developing an implementation plan

• Establishing new standards

Which of the following is NOT one of the SMART criteria for setting quality goals?

• Specific

• Manageable

• Achievable

• Time-bound

What is a significant benefit of employee empowerment?

• Increased oversight by management

• Higher levels of employee engagement and initiative

• Reduced decision-making authority

• Decreased operational flexibility

Which of the following best describes continuous improvement?

• A one-time major overhaul of processes

• An ongoing process of small, incremental changes

• Increasing product prices

• Reducing the number of employees

Employee involvement in TQM is essential because it:

• Reduces training costs

• Fosters a culture of ownership and commitment

• Minimizes the need for communication

• Limits managerial responsibilities

What is one common barrier to employee involvement?

• Clear communication

• Recognition programs

• Micromanagement

• Open-door policies

Which of the following is an example of a SMART goal?

• Improve customer service

• Reduce wait times by 20% within three months

• Increase product variety

• Enhance employee morale

Why is regular assessment crucial in TQM?

• To establish more bureaucracy

• To identify areas for improvement

• To ignore employee feedback

• To maintain the status quo