Bank Customer Service Quiz

What is the typical greeting a bank teller would use to welcome a customer?

• Good morning, how may I help you today?

• Hey, what do you want?

• Can I help you?

• What's up?

• Welcome to the bank.

How would you respond if a customer asks, "How can I open a new account?"

• Go to the ATM.

• I don't know.

• Sure, we can help you with that. Please fill out this form.

• You need to have a lot of money.

• Just give me your ID.

What is a common phrase used to assure a customer that their inquiry is being taken seriously?

• Whatever.

• I'll see what I can do.

• I understand your concern.

• That's a problem.

• Just a minute.

A customer wants to withdraw money. What question should you ask first?

• How much do you want?

• What's your name?

• Do you have an account here?

• What's your PIN?

• Cash or check?

How would you explain the difference between a savings account and a checking account to a customer?

• I don't know.

• They're the same thing.

• A savings account is for saving money, while a checking account is for everyday transactions.

• Savings accounts have higher interest rates.

• Checking accounts are for businesses.

A customer has lost their debit card. What is the first step you should take?

• Tell them to call the police.

• Give them a new one.

• Block the card.

• Ask for their ID.

• Check the balance.

A customer is upset about a fee they were charged. How should you respond?

• That's too bad.

• You should have read the terms and conditions.

• I apologize for any inconvenience. Let's see if we can resolve this.

• It's not my fault.

• You're wrong.

What is an effective way to show empathy to a customer who is having a problem?

• I don't care.

• I understand how frustrating this must be for you.

• It's not a big deal.

• You're overreacting.

• Just calm down.

What should you do first when a client approaches the counter?

• Ignore them

• Greet them warmly

• Ask them to wait

• Direct them to another department

• Start typing on your computer

How do you handle an angry client?

• Tell them to calm down

• Listen actively and empathize

• Ignore their complaints

• Call security

• Rush them out of the bank