Interpersonal Communication Skills Quiz - Verbal and Non-verbal

What is verbal communication?

• Use of facial expressions

• Use of spoken or written words

• Use of hand gestures

• Use of body language

Which of the following is a key component of effective verbal communication?

• Silence

• Avoiding eye contact

• Clarity and choice of words

• Slouching

Why is verbal communication important in the workplace?

• To avoid all nonverbal cues

• To express thoughts and build relationships

• To make meetings shorter

• To limit personal interactions

What is an example of managing a conversation effectively?

• Talking over others

• Asking open-ended questions

• Interrupting frequently

• Avoiding summarizing

What is a preventive strategy to avoid conversation problems?

• Clarifying points early

• Ignoring the listener's reactions

• Switching topics frequently

• Maintaining silence

What should you do to repair a conversation problem?

• Acknowledge errors and restate points

• Ignore misunderstandings

• Raise your voice

• Change the subject quickly

What does nonverbal communication include?

• Only written words

• Gestures, facial expressions, and body language

• Talking clearly

• Silence and stillness

Why is nonverbal communication important?

• It often contradicts verbal communication

• It provides more information than words alone

• It is easy to control and manipulate

• It rarely affects communication

Which of the following is an example of a gesture in communication?

• Nodding in agreement

• Smiling

• Speaking loudly

• Leaning forward

What does posture in nonverbal communication indicate?

• The formality of the setting

• A person's interest or engagement

• The loudness of their voice

• Their knowledge of the topic