CompTIA Troubleshooting Method pt2

Olivia is learning about troubleshooting in her IT class. The first step in the CompTIA troubleshooting methodology is (a)  

• Document findings, actions, outcome

• Establish a theory of probable caus

• Identify the problem

• Test the theory to determine the ca

Answer explanation

The first step in the CompTIA troubleshooting methodology is to 'Identify the problem.' This step is crucial as it sets the foundation for the entire troubleshooting process.

During a computer repair workshop, Anika was asked to identify which of the following is (a)   a step in the CompTIA troubleshooting methodology.

• Implement the solution or escalate

• Verify full system functionality an

• Establish a theory of probable caus

• Ignore the problem and hope it reso

Answer explanation

The correct choice, 'Ignore the problem and hope it reso', is not a step in the CompTIA troubleshooting methodology. Effective troubleshooting requires proactive steps, unlike ignoring issues.

If Daniel's initial theory of the problem is incorrect, he should (a)  

• Establish a new theory of probable

• Ignore the problem

• Immediately implement a random solu

• Document the incorrect theory as th

Answer explanation

If Daniel's initial theory is incorrect, he should establish a new theory of probable solutions. This approach allows for a systematic investigation of the problem rather than ignoring it or implementing random solutions.

Match the following statements with their purposes.

• Documenting unnecessarily complicates the process

• To avoid having to troubleshoot in the future

• Documenting allows sharing of attempted solutions

• To ensure you can repeat the same mistakes

• Documenting ensures repeating errors

• To make the process more complicated

• Documenting helps in preventing future issues

• To communicate to others what you have tried

When Priya started her first job in IT support, a common mistake she made was _____

• Starting with complex solutions

• Documenting every step

• Questioning the obvious

• Using a systematic approach

Answer explanation

Starting with complex solutions is a common mistake in IT support, as it can overwhelm users. It's often better to begin with simpler, more straightforward solutions to effectively address issues.

Harper is troubleshooting a network issue at her company. The purpose of establishing a plan of action in troubleshooting is to _____

• To avoid documenting the process

• To immediately fix the problem without any preparation

• To ensure changes are made randomly

• To address the issue systematically and minimize downtime

Answer explanation

The purpose of establishing a plan of action in troubleshooting is to address the issue systematically and minimize downtime, ensuring an efficient resolution rather than random or hasty fixes.

Tags

NGSS.MS-ETS1-4

After Sophia implements a new software update, she should verify (a)  

• That the problem still exists

• That the documentation is incomplet

• Full system functionality

• That the users are unaware of the c

Answer explanation

After a software update, it's crucial to verify full system functionality to ensure that all features work as intended and that the update did not introduce new issues. This ensures a smooth user experience.

Grace is working in IT support and encounters a recurring issue. A key benefit of using a troubleshooting methodology is _____

• It guarantees problems will never occur again

• It ensures problems are ignored

• It adds efficiency and reliability to IT support

• It makes the process more confusing

Answer explanation

Using a troubleshooting methodology adds efficiency and reliability to IT support by providing a structured approach to identify and resolve issues, ultimately improving service quality.

Match the following actions with their appropriate responses during a school project.

• If a fix does not address the issue, you should:

• Panic and abandon the process

• When a problem persists without resolution, you should:

• Ignore the issue and move on

• When faced with an unexpected error, you should:

• Use the rollback plan to revert settings

• When unsure of the next step, you should:

• Implement more random changes

Answer explanation

If a fix does not work, the best course of action is to use the rollback plan to revert settings. This helps restore the system to a stable state rather than panicking or making random changes.

Abigail is working on a project and encounters a recurring issue. The role of preventive measures in troubleshooting is _____

• To complicate the troubleshooting process

• To avoid documenting the solution

• To prevent future occurrences of the issue

• To ensure the problem reoccurs

Answer explanation

The role of preventive measures in troubleshooting is to prevent future occurrences of the issue. By implementing these measures, Abigail can address the root cause and reduce the likelihood of the problem happening again.