Tom's Hotel Experience in New York

Tom Sanders arrives at the Transnational Hotel and encounters a reservation issue. Despite the glitch, he is upgraded to a business suite at no extra cost. He learns about the hotel's amenities, including wireless internet and a gym. After providing his ID and filling out a registration form, Tom receives sightseeing tips for his first visit to New York City. Finally, he is given his room key and instructions on how to reach his room, with the bell boy assisting with his luggage.

What issue did Tom Sanders face upon arriving at the hotel?

• He arrived at the wrong hotel.

• He lost his luggage.

• His reservation was not found.

• The hotel was overbooked.

How did the hotel resolve Tom's reservation issue?

• By giving him a refund.

• By offering a discount.

• By upgrading him to a business suite.

• By providing a free meal.

What feature is included in the business suite offered to Tom?

• A personal butler.

• A jacuzzi.

• A complimentary breakfast.

• A private balcony.

What does the hotel provide to access the wireless internet?

• A physical key.

• A special app.

• An access code and instructions.

• A password and username.

What transportation did Tom use to reach the hotel?

• He took a bus.

• He walked from the airport.

• He rented a car.

• He used a taxi.

Where is Tom originally from?

• Los Angeles

• San Francisco

• New York

• Chicago

What is Tom's primary reason for visiting New York?

• To attend a wedding.

• To attend a business conference.

• To go on vacation.

• To visit family.

What floor is Tom's room located on?

• Sixth floor

• Seventh floor

• Fifth floor

• Fourth floor

What should Tom do with his suitcase upon receiving his room key?

• Leave it for the bell boy to bring up.

• Leave it in the taxi.

• Store it in the hotel lobby.

• Take it to his room himself.

What should Tom do if he needs assistance during his stay?

• Send an email to the hotel.

• Dial the front desk.

• Visit the concierge desk.

• Call the hotel manager.