Quiz 2- 17 Sep

Order 34593 (Out for return) the business asked to contact him via WhatsApp, we should

• Raise a closed ticket to the concerned hub

• Take the action from your side (AdminDashboard)

• Raise an open ticket to the concerned hub

• Ask him to add this instruction on the delivery note from his side

The business is asking to change the COD for a deliver order (Received at warehouse), You should

• Direct him on how to do it from his dashboard

• Take the action from your side

• Raise a closed ticket to the Hub

• Raise a open ticket to the Hub

How much are the delivery fees for the materials?
Price Plan: 2A

• 25 EGP

• 45 EGP

• For Free

• 35 EGP

What are the eligibility criteria to use Bosta Capital?

• 1- Three months of sales with Bosta
  2- avg 50 orders per month
  3- avg 20,000 EGP per month
  4- Delivery success rate higher than 80%

• 1- Four months of sales with Bosta
  2- avg 50 orders per month
  3- avg 20,000 EGP per month
  4- Delivery success rate higher than 75%

• 1- Three months of sales with Bosta
  2- avg 50 orders per month
  3- avg 20,000 EGP per month
  4- Delivery success rate higher than 75%

• 1- Four months of sales with Bosta
  2- avg 50 orders per month
  3- avg 20,000 EGP per month
  4- Delivery success rate higher than 70%

The Business can request 10 pick up requests per day from different locations.

• TRUE

• FALSE

The consignee is asking If the star can contact him via WhatsApp, You should...

(Choose all the correct answers)

• create an open ticket to the Hub

• create a closed ticket to the Hub

• Add it as a note in the delivery notes

• Add it as a note in the star notes

The Business can request Exchange order from Bosta App

• TRUE

• FALSE

Business (Loly Shop) created a CRP order 1 hour ago to collect it from Tanta, the star will collect it within

• 48 WH

• On the same day

• 24 WH

• 3 WD

If the pickup date is September 3rd, what is the latest date the business or consignee can request to reschedule the order?

• September 10th.

• September 12th.

• September 13th.

• September 11th.

The business contacted us on September 9th. asking about the delivery SLA for an order 62626 (Pickup date 5th) (Pickup address Mansoura) (Consignee address Tanta)

"Choose all the correct answers"

• The category will be: delayed order

• Tell him about the SLA and ask him to wait

• Raise a ticket to the concerned hub

• The category will be: order with SLA

• Escalate the order from the action center (AdminDashboard)