QA Quiz Time!

LEP: No, yo vivo en una traila. 

Interpreter: ¿En una? 

LEP: Traila. 

Interpreter: ¿En un trailer?

12. What is wrong with this segment?

• Traila is not a word

• Interpreter didn't state "Un momento, por favor"

• Interpreter didn't use intervention tools

Provider: Interpreter, he said 21200?

Interpreter: The interpreter will clarify. No, sir, he said 22200.​

• What did the interpreter do incorrecty here?​

• Spoke in third-person.

• Did not state "This is the interpreter speaking..."

• Interpreter did everything correctly.

• 
  Did not state [in target language] "One moment, please" to the LEP.

If you require additional exchanges to obtain the necessary information from the LEP, you must...

• notify the English-speaker once.​

• notify the English-speaker each time.​

• ask the LEP directly

• notify the English-speaker every 2-3 interactions.

  
  

Which is the correct post-session?

• Thank you for using our service, have a great day.

• Thank you for using our service, disconnecting.

• Thank you for using our service, interpreter 12345 disconnecting.

• Thank you for using our service.

After the LEP answers the call when we dial-out, the first thing we must do is:

• Let the LEP know who is calling.

• Let the LEP know we are an interpreter and have a provider on the line wanting to talk with them.

• 
  State our pre-session to the LEP.

• Ask if the correct LEP is on the line before we continue.

Provider: Interpreter, what was that again?​

Interpreter: This is the interpreter: she said she did not take her medication today.​

• What did the interpreter do incorrecty here?​

• Did not state [in target language] "One moment, please" to the LEP.

• Interpreter did everything correctly.

• Interpreter did not state what tool they would use.

• Interpreter spoke in third person.

  
  

"Do you require further interpretation?" may be skipped if the English-speaker gives an obvious indication that the session has concluded.

• True

• False

• Provider: “I’ll be right back. Just one moment”

What should the interpreter do?

• Render the message to the LEP and wait

• State "I will hold. How long should I hold?"

• 
  State "Thank you. I will hold"

• State "Thank you. Please note that if no one returns to the line in 10 minutes I will disconnect"

What should the interpreter do if the provider hangs up and they are sent to the activation call ("The client has terminated the call. To set your status to...")?

• Wait 30 seconds and then state the post-session.

• State the post-session before 30 seconds have passed and disconnect the call.

• Disconnect the call.

[Interpreter and LEP were on hold while being transferred to different department]

New Provider: "Hi, thank you for calling WellCare. My name is Abby. How may I assist you today?"​

What is the first thing you must do?

• 
  Let the provider know you will now render their statement

• State the verbatim pre-session.

• Let the new party know you were transferred and have a [target language] -speaker on the line