Unit 2 Lesson 1 Vocabulary Review

The outward aspect or look of something.

• Facial Expression

• body language

• appearance

• gesture

What is nonverbal communication?

Nonverbal communication can include many cues, such as :

A usually simple object (such as a tool or ornament) showing human workmanship or modification as distinguished from a natural object.

• body language

• appearance

• facial expression

• artifact

The gestures, movements, and mannerisms by which a person or animal communicates with others.

• body language

• artifact

• facial expression

• gesture

A movement usually of the body or limbs that expresses or emphasizes an idea , sentiment, or attitude.

• gesture

• body language

• appearance

• facial expression

A movement usually of the body or limbs that expresses or emphasizes an idea , sentiment, or attitude.

• gesture

• body language

• appearance

• facial expression

What is active listening?

One of the best ways to show customers you are listening is

• talking to the person next to you
• frowning at the customer
• appropriate amount of eye contact
• asking them to repeat what they said

What are some tips to practice active listening?