Communication Methods Quiz

What type of paper should official company business be written on?

• Plain paper

• Company headed paper

• Recycled paper

• Colored paper

Answer explanation

Official company business should be written on company headed paper, as it includes the company's logo and contact information, providing a professional appearance and ensuring brand consistency.

Which of the following is NOT a form of written formal communication?

• Email

• Fax

• Face to face

• Letter

Answer explanation

Face to face communication is verbal and occurs in person, while email, fax, and letters are all forms of written formal communication. Therefore, face to face is NOT a form of written communication.

What is a key purpose of written formal communication?

• Entertainment

• Record keeping

• Casual conversation

• Socializing

Answer explanation

A key purpose of written formal communication is record keeping. It provides a permanent account of information, decisions, and transactions, which is essential for accountability and reference.

Which communication method is NOT considered verbal informal communication?

• Face to face

• Telephone

• Email

• Video call

Answer explanation

Email is considered a written form of communication and is typically more formal than face-to-face, telephone, or video calls, which are all verbal and informal methods of communication.

Which communication method is known for its speed?

• Letter

• Email

• Fax

• Face to face

Answer explanation

Email is known for its speed as it allows instant communication over the internet, unlike letters which take time to deliver, faxes which can be slower, and face-to-face which requires physical presence.

Which of the following is NOT a type of written formal communication?

• Letter

• Email

• Fax

• Telephone

Answer explanation

The telephone is not a type of written formal communication, as it involves verbal interaction. In contrast, letters, emails, and faxes are all written forms of communication.

Which of the following is an example of verbal informal communication?

• Email

• Fax

• Face to face

• Letter

Answer explanation

Face to face communication is informal and allows for immediate feedback and personal interaction, making it a prime example of verbal informal communication. Other options like email and letters are more formal.

What is the purpose of a cover page in fax communication?

• To provide a summary

• To ensure confidentiality

• To include contact information

• To add a personal touch

Answer explanation

The cover page in fax communication serves to include contact information, ensuring that the recipient knows who sent the fax and how to reach them. This is essential for effective communication.

What is the main characteristic of written formal communication?

• It is casual

• It is recorded

• It is verbal

• It is spontaneous

Answer explanation

The main characteristic of written formal communication is that it is recorded. This allows for documentation and reference, unlike casual, verbal, or spontaneous forms of communication which may not be preserved.

Which of the following requires a cover page?

• Email

• Telephone call

• Fax

• Face to face meeting

Answer explanation

A fax typically requires a cover page to provide context and information about the sender and recipient, making it the only option among the choices that mandates a cover page.