SVS and Guiding Principles

Governance is a key component of:

• The service value chain

• The four dimensions of service management

• Good service management

• The service value system

Which guiding principle stresses that "If a process, service, action, or metric fails to provide value or produce a useful outcome, then eliminate it"?

• Optimize and automate

• Focus on value

• Progress iteratively with feedback

• Keep it simple and practical

Which of the following does not figure in the service value system components?

• Guiding Principles

• Four Dimensions

• Practices

• Continual Improvement

What triggers activities within the ITIL SVS?

• Opportunities and demand

• 1. Governance and policies

• Financial incentives

• Customer feedback

1. Which principle emphasizes the importance of understanding and leveraging existing resources before starting new initiatives?

• Focus on Value

• 1. Progress Iteratively with Feedback

• 1. Collaborate and Promote Visibility

• Start Where You Are

11. Which principle is about using technology to perform steps correctly and consistently with limited or no human intervention?

• 11. Keep It Simple and Practical

• 11. Think and Work Holistically

• Optimize and Automate

• 11. Collaborate and Promote Visibility

Which is intended to help an organization adopt and adapt ITIL guidance?

• The four dimensions of service management

• The guiding principles

• The service value chain

• Practices