CSI QUIZ

What is the main purpose of the CSI?

• To increase sales

• • To measure customer satisfaction

• To provide vehicle maintenance

• To increase service costs

How soon after a service is completed does CAM WhatsApp customers for feedback?

• Within a week

• Immediately after service

• Within a day

• Within a month

What is the CSI score target?

• 500 points

• 750 points

• 850 points

• 900 points

What should a customer do if they give a rating of 1-6?

• Provide a reason for the rating

• Leave a comment

• Call the service center

• No action required

Which of the following is a CSI factor?

• Service Sales

• Service Quality

• Service Marketing

• Service Warranty

Which area is included in the Service Facility factor?

• Cleanliness of dealership

• Friendliness of staff

• Quality of vehicle parts

• Speed of repair

What is a key component of Service Quality?

• Waiting time for appointments

• Vehicle cleanliness after service

• Cleanliness of the waiting area

• Number of service advisors available

Which of the following measures customer expectations regarding spare parts?

• Ease of scheduling service

• Cost of parts

• Cleanliness of the vehicle

• Flexibility of service hours

What does NPS stand for in CSI?

• National Pricing Strategy

• Net Promoter Score

• New Product Service

• Next Process Strategy

What is the minimum response rate target for CSI surveys?

• 20%

• 30%

• 40%

• 50%