Section 1 ISEB Organisational Behaviour Principles

In what type of relationship does a staff department specialist have the authority to implement their instructions?

• Interactions

• Structure

• Relationship

• Functional Relationship

What is a 'high-level end-to-end collection of sequential activities or stages that create value across a range of stakeholders'?

• Strategy

• Process Map

• Value Stream

• Value Proposition

What serves to regulate and control what employees do?

• Formal rules and procedures.

• Policies

• Strategy

• Regulations and Procedures

What term is given to a division or department that does not earn revenue?

• Management Centre

• Cost Centre

• Profit Centre

• Unit Centre

What considers organisations as complex systems which consist of four mutually interacting, independent variables?

• Chain of Command

• Functional Organisation

• Leavitt diamond.

• Staff Relationship

What term is used to describe the right to guide or direct the actions of others?

• Authority

• Power

• Control

• Centralised

What term is given to a financial plan setting targets for the revenues and expenditures of an organisation or department for a specified period?

• Expenditures

• Financial Plan

• Profit or Loss

• Budget

1. In what type of relationship does a staff department specialist NOT have the authority to implement their instructions?

• Structure

• Span of control.

• Chain Of Command

• Instructions

1. In what type of relationship does a staff department specialist NOT have the authority to implement their instructions?

• Authority

• Line Management Relationship

• Narrower span of Control

• Staff relationship.

1. What is the unbroken line of authority that extends from the top of the organisation to the bottom and clarifies who reports to whom?

• Cost Centre

• Staff Relationship

• Chain of command.

• Authority