TPS NCII Quiz 1

What is the first step in tourism industry profiling?

• Understanding client needs

• Making an inventory of resources

• Assessing tourist facilities

• Identifying transportation

Which of the following is NOT a component of the tourism industry?

• Accommodation

• Retail stores

• Transportation

• Local government unit

What is the purpose of questioning in customer service?

• To sell more products

• To understand client needs

• To provide information

• To increase efficiency

What type of questions should be asked to qualify customer needs?

• Closed questions

• Open questions

• Yes/No questions

• Leading questions

Which of the following is a method to gather information about tourists?

• Observation

• All of the above

• Social media

• Surveys

What does the term 'qualifying' refer to in sales?

• Closing a sale

• Understanding customer needs

• Providing product information

• Making a reservation

What is a common mistake made in a sales context?

• Not listening to the customer

• Asking too many questions

• Giving too much information too soon

• Failing to follow up

Which search engine function allows you to include a common word in your query?

• OR Search

• + Search

• Numrange Search

• Fill in the Blanks Search

What is a Global Distribution System (GDS)?

• A customer feedback system

• A travel agency

• A network for automated transactions

• A type of travel insurance

Which of the following is a recommended search method?

• Using vague terms

• Searching only on Google

• Using specific keywords

• Avoiding local search engines